During the warranty period, as defined by agreement or purchase order, Nextstep will repair or replace its products, if they became defective. In case of a defective product the customer must immediately notify one of Nextstep’s Service & Support Centers.

Nextstep may, at its own discretion, provide a replacement product, request the return of the product, or perform on-site.

The return of a product to Networks for repair should be according to the RMA procedure.

Following this procedure carefully will allow Nextstep to provide the most efficient and immediate service.

The return of a product for repair should be done only after receiving a Return Material Authorization (RMA) number from Nextstep.
The RMA number will be given only after confirming that the return is necessary, and after Nextstep received all requested information.
The RMA number shall be used for returning the product and for any future inquiries and correspondence.

Unless otherwise agreed between customer and Nextstep, a repaired (or replaced) product will be shipped within 30 days from receipt of product.

Hardware repair (or replacement) will be provided free of charge during the warranty period, as defined by the agreement or purchase order. After that period, the customer may choose to extend the warranty coverage or to be invoiced separately for each out-of-warranty repair.

Nextstep may, upon approval, ship advanced replacement units, for immediate customer support. Such services will be provided according to in-effect service agreements or after the receipt of a purchase order requesting such a service.