Most service requests to the Help-Desk or Emergency Support Center are solved by remote assistance: telephone, email or remote logon to Nextstep products. On-site support is available for issues that could not be resolved remotely.

On-site visits are available upon customer request for purposes other than technical support. All site-based services are available via our on-site support period. This includes site surveys, site acceptance tests, installation & commissioning, network deployment supervision, integration tests and NMS implementation.

On-site support services are provided by certified and experienced technical support engineers.

Support is provided after a discussion between the customer and Nextstep, defining the goals of the site visit and steps to be taken.

An on-site survey will be provided for as long as it takes, until objectives are achieved to the customer’s satisfaction.

Emergency on-site support is available when an urgent request is made for assistance with an issue that could not be solved remotely. A technical support engineer will be dispatched as soon as possible to the site upon agreement between the customer and Nextstep.